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Do Your Real Estate Clients Know How Important This Is?
Quotes of the week
"No matter what the situation, a fascinated 'Wow!' will always beat a frustrated 'Oh, no.'"
Magazine Editor, Rob Gilbert
~~~

"As we sail through life, don't avoid rough waters, sail on because calm waters won't make a skillful sailor."
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Do You Need to Reconnect with Past Clients?

How about your sphere of influence?
With the holidays coming up, now is a good time to get back on track with connecting to those people who can boost your success.

Satisfied clients can and should be your best source of referrals.

But the truth is, if you've let time go by without contacting them, they probably won't send you business.

It's not that they won't think of you - they mgiht. But they might not remember your name. (Yes, really.)

If they do remember, they might not remember how to contact you - or what agency you work for.

They might assume that since they haven't heard from you, you've left the business.

Don't miss out on repeat business and referrals.

If you've lost touch, get back in touch right away.

Start now to write your own letters, or use one of my two "Keeping in touch" letter sets.

This set of 6 letters begins with a "Time Flies" letter...

This set of 26 letters offers 2 event-themed letters per month - for twice monthly contact for a year or monthly contact for 2 full years.
Check out the samples to see if the letters fit your personality.
Do Your Buyers and Sellers Know How Important This Is?
Unless someone has pointed it out to them, they probably don't, because they don't see it.

What am I talking about? Your reputation in the real estate community.

Most buyers and sellers care about the attention you give them. They care about how quickly you return calls and how much time you're willing to spend explaining things to them.

Sellers care about the way you market their homes. Buyers care that you pay attention to what they're looking for and don't try to sell them something else. They care that you let them know when something new comes on the market.

They don't know that your reputation among other agents can have a big impact on their success as a seller or a buyer.

If they could see agents making lists of homes to see and placing some at the top and others at the bottom based on the listing agent's name, they'd know.

If they could see agents guiding their sellers toward offers written by agents that are easy to work with – and away from offers written by unpleasant or difficult agents, they'd know.

But they don't see that. And most agents are careful not to mention it because the Code of Ethics says you mustn't speak poorly of other agents.

Some buyer clients who have experienced the difficulty of getting in to see listings do know that if they had a house for sale they wouldn't want to use that listing agent. But most buyer clients don't realize that their own agent's reputation can help or hinder them in getting an offer accepted.

Some seller clients have seen poorly executed offers and know if that if they were buying they wouldn't want that kind of a sloppy agent. But most seller clients don't know that their agent's reputation will affect the number of times their own house is shown.

So, what to do? Mention your reputation in your marketing materials. Say it in a way that shows its importance.

You can say something like "Buyer agents are always happy to show my listings because they know their offers will be presented fairly and quickly." Or, "I go out of my way to cooperate with buyers' agents, so your listing will get the most exposure possible."

If you're a buyers' agent, you might say "Listing agents are always quick to cooperate with showings for my clients because they know my offers will be complete and correct – and that I'll do my share of the work to get an offer to closing once it's been accepted."

If you're an exclusive listing agent or an exclusive buyers' agent, you might also consider trading testimonials with an agent who handles the other side.

And if a client asks you about it? Tell them the truth – that some agents are difficult to deal with so other agents try to avoid them.

You might also mention...

That your reputation among the other professionals involved in getting from offer to closing helps you be a more effective problem solver.

When people know you respect their time, appreciate their assistance, give credit where credit is due, and ask without demanding, they're far more likely to help you solve the progblems that can crop up.

Your good reputation helps your clients in many ways - so do (tactfully) brag about it a bit.

Here's to your success,

marte@copybymarte.com

P.S. When you need help putting together the words to advertise your good reputation, get in touch. Writing words that build real estate careers is what I do.

Copy by Marte, Priest River, Idaho
www.copybymarte.com
208-448-1479

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