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You are here: Home / real estate success / How to turn a dissatisfied client into a raving fan…

How to turn a dissatisfied client into a raving fan…

November 23, 2016 by Marte Cliff

If you’ve been in real estate for long, you’ve had dissatisfied clients. You’veangry real estate client had transactions with glitches that were difficult. You may have even made some mistakes.

You’ve also had some clients who couldn’t be pleased no matter what you did, but this isn’t about them.

This is about the ones who had a genuine complaint. Once the transaction was closed, you gave a sigh of relief and tried not to think about it. But that’s the wrong approach.

A better idea is to call them, or send them a feedback request and let them get their frustrations off their chest. Then ask what you can do to make it up to them. Or ask what you could have done differently. Ask what would have made things easier for them.

In other words, ask for their advice in making your service even better.

They’ll see that you are genuinely interested in doing your best, and they’ll very probably call you the next time they need an agent.

Filed Under: real estate success

About Marte Cliff

Marte Cliff is a professional real estate copywriter with a past - as a real estate agent and then owner/broker. She understands the real estate business, the challenges agents face, and the wants, needs, and fears that real estate clients face. She also understands the psychology of marketing.

When not writing, Marte enjoys reading, gardening, visiting with friends and family, and spending time with her canine companions. She enjoys life in a quiet mountain valley with wildlife as her nearest neighbors.

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