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You are here: Home / Positive attitude / Will you call me or should I call you?

Will you call me or should I call you?

July 6, 2015 by Marte Cliff

Do you often make phone appointments with clients? I do so quite often.

Agents I’ve corresponded with via email and who are interested in a bio, web copy, or perhaps a brochure often want to get together and talk before making a commitment. Other times we need to get together to clarify some points while I’m working on their copy.

I always opt to do the calling. waiting for a phone call is no fun

Most of my clients are real estate agents, which means their schedules are often interrupted. And, even though marketing their services is beyond important, taking care of a client who wants their attention has to take priority at a given moment.

  • Sometimes they get busy and forget they were going to call.
  • Sometimes a client is standing in front of them and they can’t make a call – even to let me know of a change in plans.
  • Sometimes a showing turns into a lengthy session hammering out details while they write an offer.

After a few sessions of hanging out by the phone, not starting a project which could be interrupted any minute, and not making other phone calls while I waited for a call that wasn’t going to come… I decided that I’d be the one to place the call.

If something has interrupted the agent’s day I’ll get a message machine. If the interruption was a phone call, they’ll generally call back within a few minutes. If I don’t get that nearly immediate call back, I wait perhaps 10 minutes, then go on to something else.

If it was something that would prevent them from returning the call promptly, then I’m not wasting my time – and they know I didn’t forget them. Neither one of us has to feel cross. 

 

Image courtesy of iosphere|freedigitalphotos.net

 

Filed Under: Positive attitude Tagged With: client care

About Marte Cliff

Marte Cliff is a professional real estate copywriter with a past - as a real estate agent and then owner/broker. She understands the real estate business, the challenges agents face, and the wants, needs, and fears that real estate clients face. She also understands the psychology of marketing.

When not writing, Marte enjoys reading, gardening, visiting with friends and family, and spending time with her canine companions. She enjoys life in a quiet mountain valley with wildlife as her nearest neighbors.

Copyright 2015 - Marte Cliff, Copywriter | 1794 Blue Lake Road, Priest River, ID 83856 | 208-448-1479

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